Return & Exchange Policy
At Doopet, we strive to ensure the happiness and satisfaction of both pets and pet parents. If you are not completely satisfied with your purchase, we’re here to help!
Return & Exchange Guidelines:
✅ Time Frame: Returns and exchanges are accepted within 7 days of purchase with a valid receipt.
✅ Condition: Items must be unused, unopened, and in original packaging. Opened or used products cannot be returned due to hygiene and safety reasons.
✅ Defective or Damaged Items: If you receive a damaged or defective product, please contact us immediately for a replacement or refund.
✅ Non-Returnable Items:
- Open packet (e.g., pet food, treats, supplements)
- Personalized or special-order items
- Clearance or sale items
Refund Process:
- Eligible refunds will be issued to the original payment method.
- Exchanges can be made for a similar item of equal value.
- Store credit may be offered for returns without a receipt (subject to approval).
How to Return an Item:
- Visit our store with the product, receipt, and original packaging.
- Speak with a team member to process your return or exchange.
- For online purchases, contact our customer service for return instructions.
We appreciate your understanding and support in ensuring a safe and fair return process for all pet lovers. If you have any questions, feel free to reach out to us!